Privacy Policy

Business Name: BRIAN WEBB DDS

Effective Date: August 13, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

BRIAN WEBB DDS ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct orthodontic care services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information to provide and coordinate orthodontic services:

– Personal Information: Name, email address, phone number, and treatment interest.

– Consent Records: Timestamped records of all opt-in actions for SMS and email communications.

– Non-Personal Information: IP address, browser type, device information, and website usage patterns via cookies.

– Customer Communication: Records of consultation inquiries, appointment requests, and treatment scheduling.

2. How We Use Your Information

We use collected data solely for administrative and service delivery purposes, including:

– Coordinating appointment schedules, consultation bookings, and treatment updates.

– Communicating with patients and families regarding orthodontic care inquiries and consultations.

– Sending transactional notifications and occasional informational smile care newsletters.

– Maintaining precise compliance records of communication preferences.

– Ensuring website security and preventing fraudulent form submissions.

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our orthodontic services, scheduling updates, and consultation needs.

– Opt-In & Consent: You will only receive text messages if you have explicitly opted in via our unchecked website forms. We maintain secure, timestamped records of all consent actions in compliance with the Telephone Consumer Protection Act (TCPA).

– Opt-Out Instructions: You can cancel SMS notifications at any time by replying "STOP". You will receive a final confirmation message, and no further messages will be sent unless you re-opt in.

– Help & Support: Reply "HELP" for assistance, or contact us directly at +1 423-825-8370 or [email protected].

– Message Frequency & Rates: Message frequency varies based on your appointment scheduling and treatment interactions. Standard message and data rates may apply. Wireless carriers are not liable for delayed or undelivered messages.

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service or appointment scheduling systems, is permitted solely to fulfill our services. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Information Sharing & Disclosure

We do not sell, rent, trade, or share personal information with outside entities. We only share information with certified SMS aggregators and platform providers solely for the technical execution and delivery of the messages you have consented to receive. These entities are contractually bound to strict confidentiality.

5. Data Security

We implement industry-standard administrative, technical, and physical security measures—including data encryption at rest and in transit—to protect personal data from unauthorized access, disclosure, or misuse.

6. Your Rights & Choices

You retain the right to access, update, or request the deletion of your personal information from our active communication records. You can immediately opt out of text communication by replying "STOP" to any message.

7. Contact Us

For any questions regarding this Privacy Policy or your data, please reach out to us:

Business Name: BRIAN WEBB DDS

Physical Address: 4803 HIXSON PIKE STE 101, HIXSON, TN 37343

Phone: +1 423-825-8370

Email: [email protected]

Website: https://connect.chattanoogabraces.com/